/ Identification
Scope and Provider Identification
These terms govern access to and use of the Alphabastro website and explain how initial inquiries about its services work. The service provider is Alphabastro Serviços em Pedra Ltda., located at Rua Voluntários da Pátria, 190, sala 204, Botafogo, Rio de Janeiro - RJ, 22270-010, Brazil. For matters concerning the site or a service inquiry, email contato@alphabastro.site or call +55 (21) 98843-2617. Use of the site presumes that you have read these terms and does not diminish rights guaranteed under Brazilian law, especially the Consumer Protection Code where a consumer relationship exists.
If any part of these terms is unclear, please contact us before making a decision about a service. In-person appointments must be scheduled; the existence of the website does not mean that visits, fabrication, or repairs are immediately available.
/ Services
Services and Site Information
Alphabastro handles inquiries about natural stone countertops and tabletops, localized repairs, finishing, polishing, and maintenance guidance. Before recommending work, the team considers the material, dimensions, how the space is used, and the condition of the piece or site. Photos and descriptions help with the initial discussion, but they may not show the extent of damage, the condition of the supporting structure, or details needed to define the work.
The text, images, and descriptions published here are for information only. They do not constitute a binding offer to perform work, a definitive diagnosis, or confirmation that a particular repair is possible. The solution, scope, materials, timeline, and price depend on the assessment relevant to your inquiry and what is agreed in writing. Natural stone slabs can vary; a sample or photograph does not replace an inspection of the selected material. General maintenance information also does not replace guidance specific to the piece being serviced.
/ Browsing
Permitted Use of the Site
You may read the content, share links to pages, and use the listed channels to ask questions or describe a legitimate need related to the services. When completing the form, provide information you are authorized to share and describe the piece and location accurately. Avoid including other people’s personal data or sensitive information that is not needed to handle your inquiry.
You may not use the site to send unlawful, offensive, or fraudulent content, or content that violates others’ rights. You may not attempt to access areas or systems without authorization, interfere with the pages, introduce malicious code, deliberately overload the service, or use the contact channels for unsolicited automated messages. Normal browsing does not authorize systematic reproduction of the site’s content for publication on another service. We may take proportionate measures to protect the site and its users, in accordance with applicable law.
/ Service Inquiries
Inquiries, Assessments, and Contracts
A message sent through the form or by email, or an inquiry made by phone, starts a conversation. It does not reserve a visit, approve a quote, or, by itself, create a service contract. The form’s confirmation page indicates only that the submission step in the site interface is complete; it does not mean the inquiry has been accepted or a timeframe set. The team may ask for photos, approximate dimensions, and information about the neighborhood to assess the next step.
When a visit or inspection of the stone is needed, the arrangements must be agreed with you. Any price given before a complete assessment is preliminary and subject to the dimensions, material, access to the property, and conditions found. A contract is formed after the specific service terms, including scope and price, are presented and accepted in writing. Changes needed after the assessment must be communicated and agreed before the related work is carried out. Nothing in these terms reduces your rights to information, statutory warranties, or other protections under the Consumer Protection Code.
/ Content
Intellectual Property
The text, visual presentation, brand, and photographs available on the site may be protected by Brazilian copyright and industrial property laws. Access to the pages allows you to read them and use them personally to learn about the services; it does not transfer ownership of these elements or grant a license to exploit them commercially. You may share a page’s URL provided you do not present its content as your own or change its meaning.
To reproduce site materials in publications, advertisements, or other projects, request permission using the email address listed in these terms. If you send us photos of your piece for an assessment, doing so does not transfer ownership of the images to Alphabastro. They must be relevant to the inquiry and must not violate third-party rights.
/ Limits
Liability and Limits of Information
We try to keep the site’s information clear and up to date, but a page may not reflect every condition affecting a piece, a project, or the availability of a particular material. Decisions about cutting, installation, polishing, or repairs should not be based solely on the general content published here. A specific assessment allows us to discuss both the expected outcome and the visual and functional limits of the work.
Access to the site may be interrupted by maintenance, connection failures, or technical problems outside Alphabastro’s control. Nothing in these terms excludes or limits liability that cannot be excluded under Brazilian law, including rights under the Consumer Protection Code and liability arising from unlawful acts. Any limits on liability apply only to the extent permitted by law and in light of the specific circumstances. Questions about a contracted service are also governed by its agreed terms and applicable statutory warranties.
/ Other Sites
External Links
Some pages may link to services or information maintained by third parties. A link is provided for convenience and does not mean that Alphabastro controls, endorses, or accepts responsibility for the destination’s content, privacy practices, or availability. When leaving this site, check the address you are visiting and read the relevant terms and policies before providing data or purchasing a service.
If you find a broken link or a destination that appears inappropriate, please let us know through the contact channel above. Reviewing a reported link does not constitute a commitment to retain, remove, or replace third-party content within a set period. These terms continue to apply to the Alphabastro site, not to external pages.
/ Personal Data
Privacy and Cookies
The processing of personal data related to browsing and contact inquiries must comply with Brazil’s General Personal Data Protection Law, Law No. 13,709/2018 (LGPD), and, where relevant, the Brazilian Civil Rights Framework for the Internet, Law No. 12,965/2014. The Privacy Policy explains what information is processed, the purposes and applicable legal bases, and how to exercise your rights under the LGPD. The Cookie Policy describes the cookie categories and preference options available on the site.
For requests about your personal data, use contato@alphabastro.site. The LGPD provides rights such as confirmation of processing, access, correction, and, where legally applicable, deletion or objection. Exercising each right depends on legal requirements and the specific circumstances. If you believe an issue concerning the processing of your data has not been resolved, you may file a petition with the Autoridade Nacional de Proteção de Dados (ANPD), following the authority’s procedures. These terms do not replace the detailed information in the policies linked above.
/ Legislation
Applicable Law and Dispute Resolution
These terms are interpreted under Brazilian law, including the Civil Code, Law No. 10,406/2002, and, in consumer relationships, the Consumer Protection Code, Law No. 8,078/1990. Before taking formal action, you may contact us to explain the issue so it can be reviewed. This opportunity for dialogue does not restrict your access to consumer protection agencies or the courts.
Any disputes will be submitted to the court with jurisdiction under Brazilian law. References to Alphabastro’s address in these terms do not require a consumer to use a venue that would deny legal protections related to their place of residence or any other applicable procedural right. Mandatory consumer rights remain protected regardless of the channel used to make the initial inquiry.
/ Updates
Changes, Validity, and Contact
We may update these terms to reflect changes to the site, how services are presented, or legal requirements. The version published on this page states its update date. Changes do not retroactively alter the specific terms of an existing service contract without the necessary agreement, or eliminate accrued rights or statutory warranties. When you return to the site, check the version then available for the current terms of use.
If a provision of these terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent they can operate independently, always subject to applicable law. To clarify a term, report a site issue, or discuss a service inquiry, email contato@alphabastro.site or call +55 (21) 98843-2617. The service provider is Alphabastro Serviços em Pedra Ltda., Rua Voluntários da Pátria, 190, sala 204, Botafogo, Rio de Janeiro - RJ, 22270-010, Brazil.